Business Analyst – Design Thinking

Job ID: DEV-IND-2273

Department: Projects
Job Type: Permanent
Location: India

Job Details

Walk-in Interview on 29 & 30 January 2026, from 11:00 AM to 4:00 PM, at our Calicut office.

The Business Analyst – Design Thinking role focuses on applying design thinking principles to understand business problems, uncover user needs, and translate insights into practical, value-driven solutions. This position bridges user empathy, business strategy, and technical feasibility, ensuring solutions are desirable, viable, and feasible.

The role goes beyond traditional requirement documentation by actively participating in problem discovery, ideation, prototyping, and validation, while still owning core business analysis responsibilities.

Key responsibilities:

Problem Discovery & User Understanding

Engage with stakeholders, users, and business teams to understand pain points, needs, and goals

Apply design thinking methods such as empathy mapping, user journeys, and personas

Facilitate interviews, observations, and workshops to gather qualitative insights

Design Thinking & Ideation

Lead or support design thinking workshops, brainstorming sessions, and ideation activities

Translate insights into clearly defined problem statements and opportunity areas

Collaborate with cross-functional teams to generate innovative solution concepts

Business Analysis & Requirement Definition

Translate validated ideas into business requirements, user stories, and functional specifications

Ensure requirements align with business objectives, user needs, and technical constraints

Maintain traceability from problem statements to solutions and outcomes

Prototyping, Validation & Delivery Support

Support creation of low-fidelity prototypes, mock-ups, or wireframes

Collaborate with design and development teams to validate solutions through feedback and testing

Support UAT and ensure delivered solutions meet defined business and user expectations

Collaboration & Continuous Improvement

Work closely with product, design, development, and QA teams throughout the delivery lifecycle

Measure solution effectiveness using feedback, KPIs, and user outcomes
Continuously improve problem-solving approaches and design thinking practices

Requirements (Qualifications/Experience/Competencies)

Bachelor’s degree in Business Administration, Engineering, Design, Computer Science, or a related field

3–6 years of experience as a Business Analyst, Functional Analyst, or similar role

Strong hands-on experience applying design thinking methodologies in business or product contexts

Proven ability to conduct user research and stakeholder interviews

Experience translating insights into business requirements and user stories

Good understanding of SDLC and Agile methodologies

Strong analytical, problem-solving, and facilitation skills

Excellent communication and stakeholder engagement skills

Good to Have

Certification or formal training in Design Thinking

Experience working with product or UX teams

Familiarity with tools such as Miro, FigJam, Figma, Balsamiq, or similar

Exposure to service design, journey mapping, or customer experience initiatives

Key Competencies

Empathy and user-centric thinking

Structured problem-solving

Facilitation and collaboration

Business acumen

Attention to detail and clarity

Growth & Opportunity

Opportunity to work on innovation-driven and user-centric initiatives

Exposure to strategic problem-solving and product discovery
Career growth into Senior Business Analyst, Product Analyst, or Innovation Lead roles