Department: Software Services
Job Type: Permanent
The Support Executive will be responsible for providing exceptional
customer service and technical support to the users of the company products and
services through voice and email interactions. The SDE will be responsible for providing
first level solution and assist in resolving technical issues, escalating
complex issues to next level, and documenting all customer interactions.
Respond to customer inquiries and provide technical support through voice
or email interactions.
Diagnose and troubleshoot technical issues with hardware, software,
and operating systems.
Provide guidance and assistance to customers on the use of products
Escalate complex technical issues to next level for resolution.
Document all customer interactions and technical issues in the CRM
Collaborate with other teams, such as engineering or product
development, to resolve complex technical issues and come to a solution.
Ensure that all customer interactions are handled in a timely and
Meet or exceed performance metrics, such as first call resolution
rate, average handling time, and customer satisfaction score.
Keep up to date with the latest technology trends and updates
related to the products and services offered by the company.
2305, Floor 3, Yamuna Building,
Technopark Campus Phase III
Trivandrum, Kerala, India 695583
Tel: +91 813 8801 830
600-890 West Pender Street
Vancouver, BC V6C 1J9 Canada
Phone: +1 (778) 200-0160
Fax: +1 (778) 200-0159
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